CS Gaming Hub

1. Introduction

At CS Gaming Hub, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines our procedures for refunds, returns, and cancellations to ensure transparency and fairness in all our transactions.

By purchasing any product or service from CS Gaming Hub, you agree to the terms outlined in this policy. Please read it carefully to understand your rights and obligations.

2. Digital Products and Services

2.1 Premium Content Subscriptions

For monthly premium content subscriptions:

• You may cancel your subscription at any time through your account settings.
• Cancellations will take effect at the end of your current billing cycle.
• No partial refunds will be issued for the remaining days in your current billing period after cancellation.
• If you cancel within 48 hours of your initial subscription purchase and have not accessed any premium content, you may be eligible for a full refund.

2.2 One-time Digital Purchases

For one-time purchases of digital guides, reports, or other downloadable content:

• Due to the nature of digital products, all sales are generally final once the content has been accessed or downloaded.
• If you have not downloaded or accessed the content within 24 hours of purchase, you may request a refund.
• If the digital product is substantially different from what was advertised or contains significant errors, you may be eligible for a refund within 7 days of purchase.

3. Consultation Services

For personal trading consultation services and other advisory services:

3.1 Cancellation Before Service Delivery

• Cancellations made at least 48 hours before a scheduled consultation will receive a full refund.
• Cancellations made less than 48 hours but more than 24 hours before a scheduled consultation will receive a 50% refund.
• Cancellations made less than 24 hours before a scheduled consultation are not eligible for a refund but may be rescheduled once within 30 days at our discretion.

3.2 Service Quality Guarantee

We stand behind the quality of our consultation services:

• If you are not satisfied with your consultation, please notify us within 24 hours after the session.
• We may offer a partial refund or a follow-up session at no additional cost, depending on the circumstances.
• Any refund determination will be made on a case-by-case basis at our discretion.

3.3 No-Show Policy

If you fail to attend a scheduled consultation without prior notice:

• The service will be considered delivered and no refund will be issued.
• At our discretion, we may offer one opportunity to reschedule within 14 days for a rescheduling fee of 25% of the original service cost.

4. Membership Programs

For annual or multi-month membership programs:

4.1 Cooling-off Period

• You have a 14-day cooling-off period from the date of purchase to cancel your membership for a full refund.
• If you have accessed any premium content during this period, a reasonable usage fee may be deducted from your refund.

4.2 Cancellation After Cooling-off Period

• After the 14-day cooling-off period, annual memberships may be cancelled for a prorated refund, less a 15% administrative fee.
• The prorated refund will be calculated based on the number of full months remaining in your membership term.
• No refunds will be issued for the final 30 days of any membership term.

5. Refund Process and Timeframes

5.1 How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to refunds@csgaminghub.com with the subject line "Refund Request - [Your Order Number]"
2. Include your full name, email address associated with the purchase, and order number
3. Explain the reason for your refund request
4. Provide any relevant details or documentation to support your request

5.2 Refund Processing Time

Once your refund request is approved:

• We will process the refund within 5-7 business days.
• Refunds will be issued to the original payment method used for the purchase.
• Depending on your payment provider, it may take an additional 3-10 business days for the refund to appear in your account.

5.3 Refund Confirmation

You will receive an email confirmation when your refund has been processed. If you do not receive a confirmation within 7 business days of approval, please contact our support team.

6. Exceptions and Special Circumstances

6.1 Technical Issues

If you experience technical issues that prevent you from accessing or using our products or services:

• Contact our support team at support@csgaminghub.com immediately.
• We will make reasonable efforts to resolve the issue.
• If we cannot resolve the issue within a reasonable timeframe, you may be eligible for a full or partial refund, depending on the circumstances.

6.2 Promotional or Discounted Purchases

Products or services purchased at a promotional rate or with a discount code:

• May be subject to modified refund terms as specified in the promotion.
• If refunded, will be refunded at the actual amount paid, not the regular price.

6.3 Force Majeure

In the event of circumstances beyond our control (such as natural disasters, power outages, or major internet disruptions):

• We will make reasonable efforts to reschedule services or provide alternative access to products.
• If we cannot provide the service or product due to prolonged disruption, we will offer either a full refund or credit toward future purchases.

7. Non-Refundable Items

The following items and services are non-refundable:

• Custom research reports or analyses created specifically for you
• Transaction fees or payment processing fees
• Services that have been fully delivered to your satisfaction as confirmed in writing
• Any products or services clearly marked as "non-refundable" at the time of purchase

8. Right to Refuse Refunds

CS Gaming Hub reserves the right to refuse a refund request if:

• The request is made outside the timeframes specified in this policy
• We detect fraudulent activity or abuse of our refund policy
• You have violated our Terms and Conditions
• The issue reported is due to circumstances outside our control (e.g., your internet connection, device compatibility)

In the case of a refused refund, we will provide an explanation via email.

9. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer. If you are a resident of the European Union, United Kingdom, or other regions with consumer protection laws, you may have additional rights not specifically mentioned in this policy.

For customers in the European Union, you have the right to withdraw from certain types of contracts within 14 days without giving any reason, as per the EU Consumer Rights Directive.

10. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes.

The policy that applies to your purchase is the one in effect at the time of your transaction.

11. Contact Information

If you have any questions about our Refund Policy, please contact us at:

Our support team is available Monday through Friday, 9:00 AM to 5:00 PM GMT.